QUALITY AND STANDARDS

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Course Content

INTRODUCTION TO QUALITY
a) Introduction b) Objective of the module

  • Introduction to Quality

Quality Assurance and Control
a) Quality assurance verses quality control b) Historical development of quality c) Customer expectation d) Format and content of proposal e) How to obtain customer expectations your your product

Developing quality standards

Data Collection and Analysis
a) Data Collection and analysis system b) Statistical process control c) Quality tools and methodologies • PDCA Cycle • Fish bone diagrams

Customer Management
a) Introduction b) Customer complaints record form c) Responding to the customer d) Customer complaints management e) Customer feedback management

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